| |
|
0 Members and 1 Guest viewing. |
« previous next »
|
They are out of control (Page 11) |
Author
|
Topic: They are out of control (Read 1319 times)
|
Cacadores
Knight
Reputation 5
Posts: 107
Um tiro, uma morte.
|
I can suggest a reason, when a certain high profile police officer in the North of England, (he is now the mayor of the town,) was VERY successful at cutting crime, he was effectively ganged up on by the criminal fraternity with a barrage of (unfounded) complaints about him.
Any successful police officer is likely to get the same treatment. (As is any member of the public who does a good job of stepping on the toes of the bandits in the area where they live.)
DEALING with COMPLAINTS for the STUPID
The Right Way
There is an anwser to that. You take account of complaints by members of the public who have not been convicted of a crime, and deal warily with complaints by people who have. In the private sector, if someone complains about a member of staff, I not only deal with it, I phone the complainent afterwards (or perhaps write a letter or even meet them) until I am satisfied that they are satisfied with our response. I take that action, even if I suspect the matter was half of one and half a dozen of the other. My result is, that in the way I deal with the complaint, I am leaving the client happier than they were before the problem even happened. I cherish complaints for that reason: they are our opportunity to grow in our clients' estimation.
The Wrong Way
The police response: to question the 'clients' motivation is 100% unprofessional. I don't ask if the client is a moaner. I don't winge and cry, I JUST DEAL WITH THE PROBLEM. Deal with the complaint, listen, take concrete steps, phone back and guage the reaction to your intervention, take more steps if necessary and bask in the lustre of efficiency and care you have created and which ripples outward from the client in to the wider world, to your benefit. Feedback is everything. Feedback is the WAY any decent company works. Many companies pay to get that feedback. Here police are getting it for FREE.
If that's the attitude of police to complaints, then that is DISGUSTING and ARROGANT. They need a root and branch reform. |
|
|
|
Tytoalba
King
Reputation 110
Posts: 6134
Free Speaker
|
DEALING with COMPLAINTS for the STUPID
The Right Way
There is an anwser to that. You take account of complaints by members of the public who have not been convicted of a crime, and deal warily with complaints by people who have. In the private sector, if someone complains about a member of staff, I not only deal with it, I phone the complainent afterwards (or perhaps write a letter or even meet them) until I am satisfied that they are satisfied with our response. I take that action, even if I suspect the matter was half of one and half a dozen of the other. My result is, that in the way I deal with the complaint, I am leaving the client happier than they were before the problem even happened. I cherish complaints for that reason: they are our opportunity to grow in our clients' estimation.
The Wrong Way
The police response: to question the 'clients' motivation is 100% unprofessional. I don't ask if the client is a moaner. I don't winge and cry, I JUST DEAL WITH THE PROBLEM. Deal with the complaint, listen, take concrete steps, phone back and guage the reaction to your intervention, take more steps if necessary and bask in the lustre of efficiency and care you have created and which ripples outward from the client in to the wider world, to your benefit. Feedback is everything. Feedback is the WAY any decent company works. Many companies pay to get that feedback. Here police are getting it for FREE.
If wishes were horses, beggars would ride.
If turnips were watches, I would wear one by my side.
And if "ifs" and "ands"
Were pots and pans,
There'd be no work for tinkers!
If that's the attitude of police to complaints, then that is DISGUSTING and ARROGANT. They need a root and branch reform.
In that last sentence you said IF. Does that mean you have no idea how complaints are investigated and dealt with?u
|
|
|
|
|
Old Git
King
Reputation 95
Posts: 10316
I say it as I see it
|
DEALING with COMPLAINTS for the STUPID
The Right Way
There is an anwser to that. You take account of complaints by members of the public who have not been convicted of a crime, and deal warily with complaints by people who have. In the private sector, if someone complains about a member of staff, I not only deal with it, I phone the complainent afterwards (or perhaps write a letter or even meet them) until I am satisfied that they are satisfied with our response. I take that action, even if I suspect the matter was half of one and half a dozen of the other. My result is, that in the way I deal with the complaint, I am leaving the client happier than they were before the problem even happened. I cherish complaints for that reason: they are our opportunity to grow in our clients' estimation.
The Wrong Way
The police response: to question the 'clients' motivation is 100% unprofessional. I don't ask if the client is a moaner. I don't winge and cry, I JUST DEAL WITH THE PROBLEM. Deal with the complaint, listen, take concrete steps, phone back and guage the reaction to your intervention, take more steps if necessary and bask in the lustre of efficiency and care you have created and which ripples outward from the client in to the wider world, to your benefit. Feedback is everything. Feedback is the WAY any decent company works. Many companies pay to get that feedback. Here police are getting it for FREE.
If that's the attitude of police to complaints, then that is DISGUSTING and ARROGANT. They need a root and branch reform.
If that is the attitude of Police to complaints  Errm don't you know how they conduct complaints against officers then? |
The only time the world beats a path to your door is when you are in the bathroom.
|
|
|
|
|
![[Valid RSS]](http://ukdebate.co.uk/forums/Themes/Blue-White/images/valid-rss.png "Validate my RSS feed"){kind=small}
